CHADAROCKS.COM allows customers to return any item within 30 days of purchase that is new, still in the box, and never been opened, but the customer will be charged a 15% restocking fee and will be required to pay all shipping fees. The customer must call 817-776-7628 to inform us of the return and obtain a return authorization number (RA#). There will be no refund for items returned without an RA#. The refund will be credited to the customer within 7 days of receipt of the returned goods. The payment will be refunded by the same payment method that was used at the time of purchase.
CHADAROCKS.COM works hard to package your order as good as possible to prevent damage during shipping. If you do have products arrive that were clearly damaged during the shipping process, please contact the shipping company (Fed Ex, UPS, USPS) immediately to file a claim. It is important that you keep the box the items were shipped in because they may send a representative to review the claim. If the shipping company is unable to process the claim, please call us direct at 817-776-7628 to inform us of the situation and we will do our best to assist you with the claim. We will be unable to help you if you have not already placed a claim with the shipping company.
CHADAROCKS.COM carries a large variety of products and as a result the warranty varies based on which items you have purchased. Please review the warranty information below based on the category of the merchandise you are buying.
- Airsoft Guns
All airsoft guns are guaranteed to work when they are opened. We cannot offer an extended warranty on any airsoft products because there are too many factors that could cause damage to the guns. The main causes for damage to airsoft guns are the use of poor quality BB’s and paintballs, or simply that the gun was dropped by the end user. In the event that you do receive a gun that does not work, please call 817-776-7628 or email at email@example.com to inform us of the situation. When we receive your claim we will issue you a RA#, and may request for the gun to be shipped back. If the gun does have a defect we will issue you a credit or give you a refund by the same method you used to purchase the item.
- Stun Guns
Guard Dog carries a lifetime warranty. All other stun devices carry a 2 year warranty. The only exclusions to the warranty are if the prongs are damaged from holding the button down too long, or if it has been dropped or smashed. If you receive a defective stun gun please call 817- 776-7628 or email at firstname.lastname@example.org to obtain a RA#. To receive a refund you will be required to send the defective stun gun back with the RA#. Once we have received the stun gun and determined it is defective we will issue you a credit or give you a refund by the same method you used to purchase the item. We will not ship a replacement item or refund the shipping charges.
- Other Products
All other products that do not fall into one of the categories listed above are guaranteed to arrive intact and in proper working condition. They do not have an extended warranty and claims must be made at the time of receipt. To make the claim please call 817-776-7628 or email at email@example.com to inform us of this problem and to obtain a RA#. If the item is determined to be defective we will issue you a credit or give you a refund by the same method you used to purchase the item. We will not ship a replacement item or refund the shipping charge.